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The round has enabled Sorted to acquire automated returns company, Clicksit, a move that will help the company further expand into the US and break into the SMB markets for the first time.
The partnership with Clicksit will see Sorted transform into an all-in-one, end-to-end delivery experience platform that will bridge the gap between post-purchase and returns experiences, with the two Manchester-based companies coming together to deliver the best in ecommerce delivery globally.
Sorted’s existing products, which include post-purchase tracking and communications product, SortedREACT, will now enter a period of development to drive the platform into its next stage of growth.
The venture with Sorted will add to Arete’s growing portfolio of tech-led businesses and scale-ups, in a year that has seen the firm make a number of investments into companies including Peak AI, Tactus Group and global customer analytics platform, Uncrowd.
“We are delighted to have been able to provide continued support to Carmen, David and the team at Sorted, and extend a warm welcome to Tom and his colleagues at Clicksit. This investment alongside Chrysalis continues our strategy of supporting leading northern technology scale-ups such as Sorted and Peak. We are excited by the combined capability the acquisition of Clicksit into the Sorted family will bring.”
“Our acquisition of Clicksit marks an important milestone in the company’s rapid expansion journey. Returns is, now more than ever, a crucial step in the ecommerce customer journey, and we are excited to power returns innovation as part of our full delivery experience platform.
“With such experiences being the sole privilege of large enterprises for many years, this next stage in Sorted’s evolution is set to provide the SMB market with industry-leading delivery and returns capabilities for the very first time. We’re looking forward to driving the company’s growth, enabling a unified delivery and returns experience for all customers, and marking an acceleration into serving the US retail landscape.”
“Sorted’s acquisition of Clicksit has come at a pivotal moment for the retail industry. Customers are now expecting – and demanding – faultless delivery and returns experiences as standard, regardless of whether they order from a large multinational brand or a small business. Sorted’s acquisition of Clicksit will empower retailers and brands to provide industry-leading customer experiences at a time when the trading environment is more competitive than ever.”
The transaction was led by Mike Fletcher and Jamie Newall at Arete. Matt Noon and Mike Murphy of Hill Dickinson (legal) also advised on the deal.
